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  • Why haven't I seen a text/SMS message to verify my MOULa account?
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Why haven't I seen a text/SMS message to verify my MOULa account?

Lloyd W
2020-04-13
in General / Setup

During the Account Creation / Reactivation Process, there are many reasons why you may not see the mobile phone text / SMS message arrive on your mobile phone to complete the process. One or more of the following reasons are the cause:

  • Blocked as spam by phone carrier
  • Destination is blacklisted
  • Invalid phone number
  • Phone carrier has blocked this message
  • Phone carrier is currently unreachable/unavailable
  • Phone has blocked SMS
  • Phone is currently unreachable/unavailable
  • Phone number is opted out
  • Unknown error attempting to reach phone

Cyan does not have a way to determine why a specific end user's text / SMS message was not delivered.
If you do not see the text / SMS to verify your account, please restart the process after ensuring the points above do not apply to your mobile phone / information entered when creating your MOULa account. 

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