During the Account Creation / Reactivation Process, there are many reasons why you may not see the mobile phone text / SMS message arrive on your mobile phone to complete the process. One or more of the following reasons are the cause:

• Blocked as spam by phone carrier
• Destination is blacklisted
• Invalid phone number
  
• Phone carrier has blocked this message
• Phone carrier is currently unreachable/unavailable
• Phone has blocked SMS
  
• Phone is currently unreachable/unavailable
• Phone number is opted out
  
• Unknown error attempting to reach phone

Cyan does not have a way to determine why a specific end user's text / SMS message was not delivered.
If you do not see the text / SMS to verify your account, please restart the process after ensuring the points above do not apply to your mobile phone / information entered when creating your MOULa account.