I am not able to access the elevator in the Mechanical Age Fortress. I keep falling through to the Fortress basement even though the stairway is raised. What can I do to progress past this point and continue with my game?
We are sorry to hear that you experienced a problem with the Fortress hidden stairway. This bug was discovered and reported to us previously. We believe we have fixed this issue and it will be in a future update of realMyst.
In the meantime, we would like to provide you with the following work-around for this bug:
1 - Return to the Fortress in Mechanical Age
2 - Raise the stairs to the "up" position
3 - Open the Options Menu (drag the grid at the bottom of the screen up to reveal the Options Menu)
4 - Create a bookmark (drag the larger image onto one of the bookmark slots)
5 - Load the newly created bookmark by tapping on the bookmark thumbnail and select "OK" from the dialog box that appears
6 - Once the scene has loaded, move across the raised stairs to the elevator
If this work-around does not work for you, please submit a support ticket or email support at email@example.com.