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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

General Information (5)


  • Why can't I buy realMyst anymore?
  • Which of Cyan's games are 64-bit compliant for the release of macOS Catalina?
  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
View 5 articles

Kickstarter Rewards (3)


  • I never received my reward for the Cyan Kickstarter I Backed. Can I get my reward now?
  • My reward was damaged when I got it! Can I get a replacement?
  • My reward broke! Can I get a replacement?
View 3 articles

Myst (15)


  • When can I pre-order Myst?
  • When will Myst come out?
  • Will Myst come out on Quest first?
  • Why is Myst coming out on Quest first?
  • Will Myst ever come out for my preferred gaming platform?
View 15 articles

Firmament (4)


  • What IS "Firmament?"
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
  • When will Firmament be released?
  • The Firmament Kickstarter ended! Can I still support Firmament?
View 4 articles

Crowbox for iOS (19)


  • Crowbox Privacy Policy
  • Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
  • I was viewing, but now I'm not seeing new pictures from the Crower?
  • I can't connect to anyone or others can't connect to me. What could be the problem?
  • How do I delete a single picture?
View 19 articles

realMyst: Masterpiece Edition (Nintendo Switch) (13)


  • When does realMyst: Masterpiece Edition release on Nintendo Switch?
  • What's included with realMyst: ME on Nintendo Switch?
  • Will realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Will realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • When can I buy realMyst: Masterpiece Edition on Switch in stores?
View 13 articles

MYST 25th Anniversary releases (31)


  • Which countries can Blackbox ship rewards to?
  • Will the 25th Anniversary Collection be released for Linux, Consoles (PS4 or Xbox One X or S), or VR?
  • Developing for Windows 10 means the games should run on Xbox, too, right?
  • Can you ship to Brazil?
  • Where can I sign up for the "I helped #Myst25's Kickstarter fund in 8 hours and 20 minutes and all I got was this lousy t-shirt" T-shirt? I needs it!
View 31 articles

Obduction (41)


  • Will Obduction be distributed digitally, on disc, or in both formats?
  • Will Obduction release on physical disc for PC, Mac, or PS4?
  • 10/30/2017 - 1.6.4 Update now live
  • My system cannot run Obduction! What do I need to do?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
View 41 articles

MOUL(a) aka Myst Online (14)


  • I'm stuck at "Initializing Patcher..."
  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • Common MOULa Issues and How To Solve Them
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
View 14 articles

realMyst (3)


  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 3 articles

realMyst: Masterpiece Edition (19)


  • What do I do if I get stuck while in Classic Myst navigation mode?
  • How do I start a new game?
  • I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
  • Does the "Focus Effect" setting affect performance?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
View 19 articles

realMyst for iOS (22)


  • What are the iOS requirements for realMYST?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
  • Launching realMyst for iOS on iOS 13+ results in a crash. Can this be fixed?
  • realMyst crashing at launch on iOS
  • iOS realMyst Privacy Policy
View 22 articles

Myst for the iPhone/iPod touch (37)


  • How do I drop a page?
  • Is there a way to access Help while I am in the game?
  • iOS MYST PRIVACY POLICY
  • iOS MYST DEUTSCH PRIVACY POLICY
  • iOS sound is not working!
View 37 articles

Riven for iPad (3)


  • Riven for iPad - Version 1.2.0
  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

Riven for iPhone/iPod touch (3)


  • Riven - Version History (iTunes)
  • iOS sound is not working!
  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
View 3 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition
View 1 article

Support Site (4)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I am not able to create an account on the support site, where should I go to report the problem I am having with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
  • When attempting to validate my account to register for the support site, I get the message "Page not found."
View 4 articles

Non-Cyan Myst Games (2)


  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
  • realMyst and Riven for Android, by Noodlecake Studios
View 2 articles

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