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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

General Information (9)


  • Why can't I buy realMyst anymore?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
View 9 articles

Kickstarter Rewards (4)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
  • How To Report Crashes, Freezes, Bugs and/or Technical Issues
View 4 articles

Myst Mobile for iOS (2023) (18)


  • There's no sound on my iOS device when I play. How do I fix this?
  • I can't move in the game! What do I do?
  • Does the game use a dynamic resolution on iOS?
  • Is V-Sync enabled by default?
  • Are there plans for an Apple TV release of Myst?
View 18 articles

Firmament (27)


  • What IS "Firmament?"
  • Which platforms will Firmament be available on?
  • Who is producing Firmament's physical rewards, and when will they ship?
  • When Will Physical Rewards Ship?
  • How will shipping of Firmament work?
View 27 articles

Riven (7)


  • Are you working on a remake of Riven?
  • Is this remake point-and-click only like the original Riven was, or will it be traversable in 3D space?
  • Why did this take so long? It’s been 25 years!
  • Is this the Starry Expanse Project?
  • Which platforms is it coming to, when it is coming out, what are the system requirements…etc.?
View 7 articles

Myst (10)


  • Why did Myst release on Oculus Quest first?
  • Will Myst release on my preferred gaming platform?
  • How much does Myst cost?
  • Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
  • I own another version of Myst, can I get the new version at a discount?
View 10 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • realMyst: Masterpiece Edition is available on Nintendo Switch now!
  • What's included with realMyst: ME on Nintendo Switch?
  • Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
View 11 articles

MOUL(a) aka Myst Online (11)


  • I'm stuck at "Initializing Patcher..."
  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • I get an "Account Not Activated" message after Upgrading my account. Help!
  • Common MOULa Issues and How To Solve Them
View 11 articles

MYST (25th Anniversary versions) (23)


  • Will all the games in the Myst 25th Anniversary Collection be released for Linux, PlayStation or Xbox consoles, or VR?
  • Developing for Windows 10 means the games should run on Xbox, too, right?
  • Why isn't Linux supported in the Myst 25 Collection?
  • Will there be copies of the Myst 25th Anniversary Collection for sale in retail stores?
  • I didn't select all 7 games when I redeemed my GOG code. Now I can't access the rest of the games because I can't re-use my code. What do I do?
View 23 articles

Obduction (42)


  • Is there a DRM-free version of Obduction available?
  • Which digital distributors can I purchase Obduction from?
  • 10/24/2017 - Hotfix 1.6.2 on Public Preview
  • 10/25/2017 - 1.6.2 Hotfix now live
  • My system cannot run Obduction! What do I need to do?
View 42 articles

realMyst: Masterpiece Edition (20)


  • What do I do if I get stuck while in Classic Myst navigation mode?
  • Are there going to be any localized versions of realMyst released in the future?
  • How much does realMyst: Masterpiece Edition cost?
  • MacOS realMyst: Masterpiece Edition Privacy Policy
  • On my Mac my game is not saving, and I can't see any saved games I had before. What do I do?
View 20 articles

realMyst for iOS (21)


  • What are the iOS requirements for realMYST?
  • realMyst for iOS seems to play when I launch it, but then it hangs on a screen that says "Linking." Is my game locked up or has it crashed?
  • Launching realMyst for iOS on iOS 13+ results in a crash. Can this be fixed?
  • realMyst crashing at launch on iOS
  • iOS realMyst Privacy Policy
View 21 articles

Myst (LEGACY) for the iPhone/iPod touch (37)


  • What are the requirements for Myst?
  • What languages is Myst currently available in?
  • Why isn't the sound playing, even with the volume turned all the way up?
  • Why can't I hear some of the sounds in Myst?
  • iOS MYST PRIVACY POLICY
View 37 articles

Riven for iPad (3)


  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven for iPad - Version 1.2.0
View 3 articles

Riven for iPhone/iPod touch (3)


  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven - Version History (iTunes)
View 3 articles

Crowbox for iOS (18)


  • Crowbox Privacy Policy
  • Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
  • Why doesn't Crowbox appear as an option in my Share Sheet?
  • I can't connect to anyone or others can't connect to me. What could be the problem?
  • How do I delete a single picture?
View 18 articles

Cyan Ventures Games (31)


  • What is AREA MAN LIVES (AML for short)?
  • What is The Last Clockwinder?
  • Is The Last Clockwinder be available for 2D screens?
  • Where can I get The Last Clockwinder?
  • What movement modes does The Last Clockwinder support?
View 31 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

Support Site (6)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I can't create a support site account, where should I go to report problems with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
View 6 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

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