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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

General Information (5)

Why can't I buy realMyst anymore?
Which of Cyan's games are 64-bit compliant for the release of macOS Catalina?
Do Cyan's macOS games meet the application requirements for macOS Catalina?
Can I make an autograph request for my fan memorabilia?
What happens to my digital content if Steam or GOG shut down?

View 5 articles

Kickstarter Rewards (3)

I never received my reward for the Cyan Kickstarter I Backed. Can I get my reward now?
My reward was damaged when I got it! Can I get a replacement?
My reward broke! Can I get a replacement?

View 3 articles

Myst (15)

When can I pre-order Myst?
When will Myst come out?
Will Myst come out on Quest first?
Why is Myst coming out on Quest first?
Will Myst ever come out for my preferred gaming platform?

View 15 articles

Firmament (4)

What IS "Firmament?"
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
When will Firmament be released?
The Firmament Kickstarter ended! Can I still support Firmament?

View 4 articles

Crowbox for iOS (19)

Crowbox Privacy Policy
Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
I was viewing, but now I'm not seeing new pictures from the Crower?
I can't connect to anyone or others can't connect to me. What could be the problem?
How do I delete a single picture?

View 19 articles

realMyst: Masterpiece Edition (Nintendo Switch) (13)

When does realMyst: Masterpiece Edition release on Nintendo Switch?
What's included with realMyst: ME on Nintendo Switch?
Will realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
Will realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
When can I buy realMyst: Masterpiece Edition on Switch in stores?

View 13 articles

MYST 25th Anniversary releases (31)

Which countries can Blackbox ship rewards to?
Will the 25th Anniversary Collection be released for Linux, Consoles (PS4 or Xbox One X or S), or VR?
Developing for Windows 10 means the games should run on Xbox, too, right?
Can you ship to Brazil?
Where can I sign up for the "I helped #Myst25's Kickstarter fund in 8 hours and 20 minutes and all I got was this lousy t-shirt" T-shirt? I needs it!

View 31 articles

Obduction (41)

Will Obduction be distributed digitally, on disc, or in both formats?
Will Obduction release on physical disc for PC, Mac, or PS4?
10/30/2017 - 1.6.4 Update now live
My system cannot run Obduction! What do I need to do?
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION

View 41 articles

MOUL(a) aka Myst Online (14)

I'm stuck at "Initializing Patcher..."
I'm stuck at "Checking for patcher update..."
I'm stuck at "Checking for updates..."
Common MOULa Issues and How To Solve Them
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION

View 14 articles

realMyst (3)

YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
Where can I purchase realMyst?
Why can't I buy realMyst anymore?

View 3 articles

realMyst: Masterpiece Edition (19)

What do I do if I get stuck while in Classic Myst navigation mode?
How do I start a new game?
I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
Does the "Focus Effect" setting affect performance?
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION

View 19 articles

realMyst for iOS (22)

What are the iOS requirements for realMYST?
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
Launching realMyst for iOS on iOS 13+ results in a crash. Can this be fixed?
realMyst crashing at launch on iOS
iOS realMyst Privacy Policy

View 22 articles

Myst for the iPhone/iPod touch (37)

How do I drop a page?
Is there a way to access Help while I am in the game?
iOS MYST PRIVACY POLICY
iOS MYST DEUTSCH PRIVACY POLICY
iOS sound is not working!

View 37 articles

Riven for iPad (3)

Riven for iPad - Version 1.2.0
iOS RIVEN (IPAD VERSION) PRIVACY POLICY
iOS sound is not working!

View 3 articles

Riven for iPhone/iPod touch (3)

Riven - Version History (iTunes)
iOS sound is not working!
iOS RIVEN (IPHONE VERSION) PRIVACY POLICY

View 3 articles

The Manhole: Masterpiece Edition (1)

iOS The Manhole: Masterpiece Edition

View 1 article

Support Site (4)

I am having problems registering with the support site. Where can I go for assistance?
If I am not able to create an account on the support site, where should I go to report the problem I am having with my game?
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
When attempting to validate my account to register for the support site, I get the message "Page not found."

View 4 articles

Non-Cyan Myst Games (2)

YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
realMyst and Riven for Android, by Noodlecake Studios

View 2 articles