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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

General Information (8)


  • Why can't I buy realMyst anymore?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • On my Mac my game is not saving, and I can't see any saved games I had before. What do I do?
  • How do international shipping issues affect what I buy from the Cyan Store?
View 8 articles

Kickstarter Rewards (3)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
View 3 articles

Myst Mobile for iOS (2023) (18)


  • Are any graphical settings missing or not supported on iOS?
  • Is any upscaling tech being used? Things like AMD FSR 1.0, Contrast Adaptive Sharpening, Metal 3 FX upscaling?
  • Does Myst run entirely on the Metal framework on iOS? If so what version of Metal?
  • Is Unreal Engine 4 being used on mobile, or a custom version of it?
  • Is HDR supported in Myst Mobile for iOS?
View 18 articles

Firmament (26)


  • Is Firmament only for VR? Can I play it on PC (2d), too?
  • What system requirements does my computer need to meet to play Firmament?
  • Which Macs and MacOS will Firmament run on?
  • What is Firmament's release date?
  • Will my name in the credits be the name I want?
View 26 articles

Riven (7)


  • Are you working on a remake of Riven?
  • Is this remake point-and-click only like the original Riven was, or will it be traversable in 3D space?
  • Why did this take so long? It’s been 25 years!
  • If I purchased a copy of the original Riven, will I get a free copy of this remake?
  • I must know more! Where can I find out more information about this new version of Riven?!
View 7 articles

Myst (11)


  • Can I play Myst in 2D and VR in the same version?
  • Where and When can I play the VR version of Myst?
  • Where and When can I play the 2D version of Myst?
  • There's a new Myst game? Find out more here!
  • I see "PLAYER HEIGHT RESET" every time I try and start a New Game in the Myst main menu in my Oculus Quest. What's happening here?
View 11 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • Skymap Games made realMyst: ME for Nintendo Switch? Who are they?
  • Where can I buy realMyst: Masterpiece Edition for the Nintendo Switch?
  • Where do I find help for problems with my realMyst: ME cartridge?
  • Who do I contact for problems with my realMyst: ME download from the Nintendo eShop?
  • I have a gameplay problem! Who can help me?
View 11 articles

MOUL(a) aka Myst Online (11)


  • Is an "Invitation Code" required to play Myst Online?
  • How do I get past the scrolling movie that appears after creating a new character?
  • What computer systems will MOUL(a) run on?
  • Do any firewall exceptions need to be set in order to run MOUL(a)?
  • Where can I find a download of MOUL(a)?
View 11 articles

MYST (25th Anniversary versions) (23)


  • An exception error occurs just after launching Myst V. How do I get past this?
  • I saw Adam and Rand using FaceTime. Is there internet in D'ni?
  • Were the graphics/sounds updated? Are the games now in HD or 4K?
  • What about Apple/Mac support for these games?
  • Some Mac Users experiencing black screen / stretched image in Myst V: End of Ages
View 23 articles

Obduction (42)


  • Is the "Art of Obduction" book ($250 pledge or more) hardcover or softcover, and can it be purchased?
  • What are the Mac hardware specs for Obduction?
  • What are the VR ( Oculus Rift and Vive) system hardware specs?
  • What VR platforms is Obduction available on?
  • Obduction suddenly won't play on my system! Why?
View 42 articles

realMyst: Masterpiece Edition (20)


  • Why is it that sometimes when I click an object to interact with it, nothing happens?
  • How do I adjust the sound volume?
  • How do I restore my previously saved game?
  • How do I close the Main Menu?
  • How do I turn the flashlight On/Off?
View 20 articles

realMyst for iOS (21)


  • I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
  • How do I close the realMyst Options panel?
  • How do I save my progress in the game?
  • I am experiencing video and sound corruption when playing realMyst. Is there anything that can be done to correct this?
  • I installed realMyst on my iPad and the intro sequence plays fine, but I can't get past the first linking screen. Instead of linking to Myst Island, the game crashes. How can I get past this?
View 21 articles

Myst (LEGACY) for the iPhone/iPod touch (37)


  • How much does Myst cost?
  • Is there a Myst demo available for the iPhone and iPod touch?
  • Is it possible to use the screen capture feature of my iPhone or iPod touch while in the game?
  • Why is it that sometimes when I touch an object to interact with it, nothing happens?
  • How do I save my game play progress?
View 37 articles

Riven for iPad (3)


  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven for iPad - Version 1.2.0
View 3 articles

Riven for iPhone/iPod touch (3)


  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven - Version History (iTunes)
View 3 articles

Crowbox for iOS (18)


  • Does Crowbox change or remove photos from my Photo Library?
  • As the viewer, how do I go back to a previously shown photo?
  • As a viewer, how do I save a photo that a Crower shows me?
  • Does Crowbox let me show movies or Live Photos?
  • Is there some way to search for pictures and add them to Crowbox?
View 18 articles

Cyan Ventures Games (31)


  • Will AREA MAN LIVES play on Quest 1, or Quest 2 (or both)?
  • Will AREA MAN LIVES support Oculus Cross-Buy?
  • What are the differences between the Oculus Quest version and the Oculus PCVR version (through Cross-Buy)?
  • What are the differences between the Oculus Quest version and the Oculus PCVR version (through Cross-Buy)?
  • Will I be able to save my game (Cross-Save) from PC to Quest and vice versa?
View 31 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

Support Site (5)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I can't create a support site account, where should I go to report problems with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
View 5 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

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