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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

General Information (9)

Why can't I buy realMyst anymore?
Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
Do Cyan's macOS games meet the application requirements for macOS Catalina?
Can I make an autograph request for my fan memorabilia?
What happens to my digital content if Steam or GOG shut down?

View 9 articles

Kickstarter Rewards (4)

I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
My Kickstarter Backer reward broke! Can I get a replacement?
How To Report Crashes, Freezes, Bugs and/or Technical Issues

View 4 articles

Myst Mobile for iOS (2023) (18)

There's no sound on my iOS device when I play. How do I fix this?
I can't move in the game! What do I do?
Does the game use a dynamic resolution on iOS?
Is V-Sync enabled by default?
Are there plans for an Apple TV release of Myst?

View 18 articles

Firmament (27)

What IS "Firmament?"
Which platforms will Firmament be available on?
Who is producing Firmament's physical rewards, and when will they ship?
When Will Physical Rewards Ship?
How will shipping of Firmament work?

View 27 articles

Riven (7)

Are you working on a remake of Riven?
Is this remake point-and-click only like the original Riven was, or will it be traversable in 3D space?
Why did this take so long? It’s been 25 years!
Is this the Starry Expanse Project?
Which platforms is it coming to, when it is coming out, what are the system requirements…etc.?

View 7 articles

Myst (10)

Why did Myst release on Oculus Quest first?
Will Myst release on my preferred gaming platform?
How much does Myst cost?
Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
I own another version of Myst, can I get the new version at a discount?

View 10 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)

realMyst: Masterpiece Edition is available on Nintendo Switch now!
What's included with realMyst: ME on Nintendo Switch?
Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
Can I buy realMyst: Masterpiece Edition on Switch in retail stores?

View 11 articles

MOUL(a) aka Myst Online (11)

I'm stuck at "Initializing Patcher..."
I'm stuck at "Checking for patcher update..."
I'm stuck at "Checking for updates..."
I get an "Account Not Activated" message after Upgrading my account. Help!
Common MOULa Issues and How To Solve Them

View 11 articles

MYST (25th Anniversary versions) (23)

Will all the games in the Myst 25th Anniversary Collection be released for Linux, PlayStation or Xbox consoles, or VR?
Developing for Windows 10 means the games should run on Xbox, too, right?
Why isn't Linux supported in the Myst 25 Collection?
Will there be copies of the Myst 25th Anniversary Collection for sale in retail stores?
I didn't select all 7 games when I redeemed my GOG code. Now I can't access the rest of the games because I can't re-use my code. What do I do?

View 23 articles

Obduction (42)

Is there a DRM-free version of Obduction available?
Which digital distributors can I purchase Obduction from?
10/24/2017 - Hotfix 1.6.2 on Public Preview
10/25/2017 - 1.6.2 Hotfix now live
My system cannot run Obduction! What do I need to do?

View 42 articles

realMyst: Masterpiece Edition (20)

What do I do if I get stuck while in Classic Myst navigation mode?
Are there going to be any localized versions of realMyst released in the future?
How much does realMyst: Masterpiece Edition cost?
MacOS realMyst: Masterpiece Edition Privacy Policy
On my Mac my game is not saving, and I can't see any saved games I had before. What do I do?

View 20 articles

realMyst for iOS (21)

What are the iOS requirements for realMYST?
realMyst for iOS seems to play when I launch it, but then it hangs on a screen that says "Linking." Is my game locked up or has it crashed?
Launching realMyst for iOS on iOS 13+ results in a crash. Can this be fixed?
realMyst crashing at launch on iOS
iOS realMyst Privacy Policy

View 21 articles

Myst (LEGACY) for the iPhone/iPod touch (37)

What are the requirements for Myst?
What languages is Myst currently available in?
Why isn't the sound playing, even with the volume turned all the way up?
Why can't I hear some of the sounds in Myst?
iOS MYST PRIVACY POLICY

View 37 articles

Riven for iPad (3)

iOS RIVEN (IPAD VERSION) PRIVACY POLICY
iOS sound is not working!
Riven for iPad - Version 1.2.0

View 3 articles

Riven for iPhone/iPod touch (3)

iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
iOS sound is not working!
Riven - Version History (iTunes)

View 3 articles

Crowbox for iOS (18)

Crowbox Privacy Policy
Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
Why doesn't Crowbox appear as an option in my Share Sheet?
I can't connect to anyone or others can't connect to me. What could be the problem?
How do I delete a single picture?

View 18 articles

Cyan Ventures Games (31)

What is AREA MAN LIVES (AML for short)?
What is The Last Clockwinder?
Is The Last Clockwinder be available for 2D screens?
Where can I get The Last Clockwinder?
What movement modes does The Last Clockwinder support?

View 31 articles

The Manhole: Masterpiece Edition (1)

iOS The Manhole: Masterpiece Edition Privacy

realMyst (2)

Where can I purchase realMyst?
Why can't I buy realMyst anymore?

View 2 articles

Support Site (6)

I am having problems registering with the support site. Where can I go for assistance?
If I can't create a support site account, where should I go to report problems with my game?
YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
Trying to validate my support site account, I get the message "Page not found." What do I do?
Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?

View 6 articles

Non-Cyan Myst Games (1)

realMyst and Riven for Android, by Noodlecake Studios

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