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Thank you for contacting Cyan Support!

Cyan's support team hours are 9am to 5pm Pacific Standard Time, Monday through Friday.

We are closed weekends and all major holidays.

If you'd rather email Cyan Support instead of registering here to submit a ticket, please email your help request to: [email protected]

You can submit a help request any time, night or day. Replies will be made as quickly as possible.. Thank you for your patience.

Knowledgebase

General Information (9)


  • Why can't I buy realMyst anymore?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
View 9 articles

Kickstarter Rewards (4)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
  • How To Report Crashes, Freezes, Bugs and/or Technical Issues
View 4 articles

Myst Mobile for iOS (2023) (18)


  • There's no sound on my iOS device when I play. How do I fix this?
  • How much RAM (memory) does the game take up on iOS?
  • What resolution does the game target on Apple devices?
  • Does the game use a dynamic resolution on iOS?
  • Is V-Sync enabled by default?
View 18 articles

Firmament (27)


  • What IS "Firmament?"
  • What was the Firmament demo (VR/PC Proof-of-Concept build) mentioned in the $250 tier?
  • Can I change any of my Backer Details before the game ships?
  • Who is producing Firmament's physical rewards, and when will they ship?
  • When Will Physical Rewards Ship?
View 27 articles

Riven (7)


  • Are you working on a remake of Riven?
  • Is this remake point-and-click only like the original Riven was, or will it be traversable in 3D space?
  • Why did this take so long? It’s been 25 years!
  • Is this the Starry Expanse Project?
  • Which platforms is it coming to, when it is coming out, what are the system requirements…etc.?
View 7 articles

Myst (10)


  • Why did Myst release on Oculus Quest first?
  • Will Myst release on my preferred gaming platform?
  • How much does Myst cost?
  • Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
  • I own another version of Myst, can I get the new version at a discount?
View 10 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • realMyst: Masterpiece Edition is available on Nintendo Switch now!
  • What's included with realMyst: ME on Nintendo Switch?
  • Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
View 11 articles

MOUL(a) aka Myst Online (11)


  • I'm stuck at "Initializing Patcher..."
  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • I get an "Account Not Activated" message after Upgrading my account. Help!
  • Common MOULa Issues and How To Solve Them
View 11 articles

MYST (25th Anniversary versions) (23)


  • Will all the games in the Myst 25th Anniversary Collection be released for Linux, PlayStation or Xbox consoles, or VR?
  • Can you ship to Brazil?
  • Where can I sign up for the "I helped #Myst25's Kickstarter fund in 8 hours and 20 minutes and all I got was this lousy t-shirt" T-shirt? I needs it!
  • Why isn't Linux supported in the Myst 25 Collection?
  • Will there be copies of the Myst 25th Anniversary Collection for sale in retail stores?
View 23 articles

Obduction (42)


  • Does Obduction have Virtual Reality (VR) support?
  • Which languages does Obduction support?
  • Is there a DRM-free version of Obduction available?
  • 10/19/2017 - Public Preview for Update 1.6.0 live
  • 10/23/2017 - Update 1.6.0 live
View 42 articles

realMyst: Masterpiece Edition (20)


  • Are there going to be any localized versions of realMyst released in the future?
  • How much does realMyst: Masterpiece Edition cost?
  • realMyst: Masterpiece Edition - 1.1.2
  • realMYST: ME - Mac App Store Version History
  • MacOS realMyst: Masterpiece Edition Privacy Policy
View 20 articles

realMyst for iOS (21)


  • I downloaded the realMyst 1.04 update that contained the fix for falling into the Mechanical Age Fortress basement, but I still am not able to walk across the walkway when it is raised - it's as if the drop-down stairs are still lowered. What do I d
  • I am stuck in the Lighthouse basement in the Stoneship Age. Somehow I fell down into the basement and now I can't get out. What do I do now?
  • realMyst for iOS seems to play when I launch it, but then it hangs on a screen that says "Linking." Is my game locked up or has it crashed?
  • Launching realMyst for iOS on iOS 13+ results in a crash. Can this be fixed?
  • iOS realMyst Privacy Policy
View 21 articles

Myst (LEGACY) for the iPhone/iPod touch (37)


  • When was Myst for the iPhone and iPod touch released?
  • I'm having a problem downloading/installing the game. What should I do?
  • How do I access the Myst Options panel?
  • How do I adjust the sound volume?
  • Why isn't the sound playing, even with the volume turned all the way up?
View 37 articles

Riven for iPad (3)


  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven for iPad - Version 1.2.0
View 3 articles

Riven for iPhone/iPod touch (3)


  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven - Version History (iTunes)
View 3 articles

Crowbox for iOS (18)


  • Crowbox Privacy Policy
  • Welcome to Crowbox!
  • Crowbox Tool Tips / Help screen images
  • Why doesn't Crowbox appear as an option in my Share Sheet?
  • I can't connect to anyone or others can't connect to me. What could be the problem?
View 18 articles

Cyan Ventures Games (31)


  • Will there be a physical release?
  • What day will AREA MAN LIVES release?
  • What is The Last Clockwinder?
  • When did The Last Clockwinder release?
  • I have an issue with the game. Who should I contact?
View 31 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

Support Site (6)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I can't create a support site account, where should I go to report problems with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
View 6 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

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