Thank you for writing to Cyan Support!
Please be advised that our support staff will be out the office from Tuesday, Dec. 22nd thru Sunday, Jan. 3rd to spend the holiday season with their families. Our normal support hours will resume on Monday, January 4th.
The Help Desk will be available during these times and you are welcome to submit a help request. Or, you can email directly to support@cyan.com with your request.
All support requests will be replied to, but our response times may vary depending on the volume of support requests received.
General Information (5)
- Why can't I buy realMyst anymore?
- Which of Cyan's games are 64-bit compliant for the release of macOS Catalina?
- Do Cyan's macOS games meet the application requirements for macOS Catalina?
- Can I make an autograph request for my fan memorabilia?
- What happens to my digital content if Steam or GOG shut down?
Myst (15)
Firmament (4)
Crowbox for iOS (19)
realMyst: Masterpiece Edition (Nintendo Switch) (13)
- When does realMyst: Masterpiece Edition release on Nintendo Switch?
- What's included with realMyst: ME on Nintendo Switch?
- Will realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
- Will realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
- When can I buy realMyst: Masterpiece Edition on Switch in stores?
MYST 25th Anniversary releases (31)
- Which countries can Blackbox ship rewards to?
- Will the 25th Anniversary Collection be released for Linux, Consoles (PS4 or Xbox One X or S), or VR?
- Developing for Windows 10 means the games should run on Xbox, too, right?
- Can you ship to Brazil?
- Where can I sign up for the "I helped #Myst25's Kickstarter fund in 8 hours and 20 minutes and all I got was this lousy t-shirt" T-shirt? I needs it!
Obduction (41)
realMyst (3)
realMyst for iOS (22)
Riven for iPad (3)
Support Site (4)
- I am having problems registering with the support site. Where can I go for assistance?
- If I am not able to create an account on the support site, where should I go to report the problem I am having with my game?
- YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF THE INFORMATION
- When attempting to validate my account to register for the support site, I get the message "Page not found."