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Thank you for contacting Cyan Support!

Cyan's support team hours are 9am to 5pm Pacific Standard Time, Monday through Friday.

We are closed weekends and all major holidays.

If you'd rather email Cyan Support instead of registering here to submit a ticket, please email your help request to: support@cyan.com

You can submit a help request any time, night or day. Replies will be made as quickly as possible.. Thank you for your patience.

Knowledgebase

General Information (8)


  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • On my Mac computer my game is not saving, and I can't see any saved games I had before. What do I do?
View 8 articles

Kickstarter Rewards (3)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
View 3 articles

Firmament (25)


  • The Firmament Kickstarter ended! Can I still support Firmament?
  • Which platforms will Firmament be available on?
  • Which stores will Firmament be available in at launch?
  • How will shipping of Firmament work?
  • Will the VAT (or other fees) be included in international shipping costs? Or will I be hit with another bill later on?
View 25 articles

Riven (7)


  • Why did this take so long? It’s been 25 years!
  • Is this the Starry Expanse Project?
  • Which platforms is it coming to, when it is coming out, what are the system requirements…etc.?
  • If I purchased a copy of the original Riven, will I get a free copy of this remake?
  • I must know more! Where can I find out more information about this new version of Riven?!
View 7 articles

Myst (14)


  • How much does Myst cost?
  • Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
  • I own another version of Myst, can I get the new version at a discount?
  • Can I play Myst in 2D and VR in the same version?
  • Where and When can I play the VR version of Myst?
View 14 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
  • Skymap Games made realMyst: ME for Nintendo Switch? Who are they?
  • Where can I buy realMyst: Masterpiece Edition for the Nintendo Switch?
View 11 articles

MOUL(a) aka Myst Online (11)


  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • Is an "Invitation Code" required to play Myst Online?
  • How do I get past the scrolling movie that appears after creating a new character?
  • I get an "Account Not Activated" message after Upgrading my account. Help!
View 11 articles

MYST 25th Anniversary releases (23)


  • How exactly does pledging/supporting a Kickstarter work?
  • Are the updated Myst 25th Anniversary games available on GOG.com or Steam?
  • I already own a digital version of realMyst (or Riven, Myst, etc.) Will I need to buy a new copy?
  • Spanish installation: language correction
  • On my Mac computer my game is not saving, and I can't see any saved games I had before. What do I do?
View 23 articles

Obduction (41)


  • Where can I purchase Obduction?
  • 11/7/2017 - 1.6.5 Update now Live!
  • The latest Steam update ruined my game! Can this be reverted?
  • How do Save Games work in Obduction?
  • What are the PC hardware specs for Obduction?
View 41 articles

realMyst: Masterpiece Edition (20)


  • How do I start a new game?
  • How do I quit the game?
  • How do I save a game?
  • Does the "Focus Effect" setting affect performance?
  • Why do I have black boxes appearing all over my screen?
View 20 articles

realMyst for iOS (21)


  • Does realMyst for iOS have Retina Display support?
  • What languages is realMyst for iOS currently available in?
  • How do I access the realMyst Options panel?
  • How much available space is needed on my iPad to install realMyst for iOS?
  • What is the preferred method to install realMyst for iOS to my iPad?
View 21 articles

Myst for the iPhone/iPod touch (37)


  • Is there a way to access Help while I am in the game?
  • Is there a way to access Hints while I am in the game?
  • Myst - 1.1.3
  • iOS MYST FRANÇAIS PRIVACY POLICY
  • iOS MYST PRIVACY POLICY
View 37 articles

Riven for iPad (3)


  • Riven for iPad - Version 1.2.0
  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

Riven for iPhone/iPod touch (3)


  • Riven - Version History (iTunes)
  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

Crowbox for iOS (19)


  • I was viewing, but now I'm not seeing new pictures from the Crower?
  • Do my photos go to a server or the cloud? Can Cyan or other unknown people see the photos that I crow with Crowbox?
  • Crowbox uses "peer to peer" - what is that?
  • Does Crowbox change or remove photos from my Photo Library?
  • I accidently deleted the bonus pictures. How do I get them back?
View 19 articles

Cyan Ventures Games (31)


  • When and where can I get AREA MAN LIVES?
  • Which VR headsets are supported?
  • Does The Last Clockwinder play on Quest 1, or Quest 2 (or both)?
  • How much will AREA MAN LIVES cost?
  • Which VR headsets will be supported?
View 31 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

Support Site (5)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I can't create a support site account, where should I go to report problems with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
View 5 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

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