Thank you for contacting Cyan Support!

Cyan's support team hours are 9am to 5pm Pacific Standard Time, Monday through Friday.

The Help Desk is actively monitored during those hours, but you can submit a help request any time, night or day.

If you'd rather email instead of registering to submit a ticket, please send your help request directly to: support@cyan.com.

We reply to support requests as quickly as possible. The response time varies based on when the request was received, on support requests already in the queue, and whether it is a weekend or holiday. Thank you for your patience.