Thank you for writing to Cyan Support!
Normal support hours are 9am to 5pm Pacific Standard Time, Monday through Friday.
The Help Desk is available during these times, but you are welcome to submit a help request any time.
If you prefer to email, please email directly to support@cyan.com with your request.
All support requests will be replied to, but response times may vary depending on the volume of support requests received.
General Information (7)
- Why can't I buy realMyst anymore?
- Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present??
- Do Cyan's macOS games meet the application requirements for macOS Catalina?
- Can I make an autograph request for my fan memorabilia?
- What happens to my digital content if Steam or GOG shut down?
Myst (13)
Firmament (3)
Crowbox for iOS (19)
realMyst: Masterpiece Edition (Nintendo Switch) (11)
- realMyst: Masterpiece Edition is available on Nintendo Switch now!
- What's included with realMyst: ME on Nintendo Switch?
- Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
- Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
- Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
MYST 25th Anniversary releases (25)
- Which countries can Blackbox ship rewards to?
- Will all the games in the Myst 25th Anniversary Collection be released for Linux, PlayStation or Xbox consoles, or VR?
- Developing for Windows 10 means the games should run on Xbox, too, right?
- Why isn't Linux supported in the Myst 25 Collection?
- Will there be copies of the Myst 25th Anniversary Collection for sale in retail stores?
Obduction (41)
realMyst for iOS (21)
Riven for iPad (3)
Support Site (5)
- I am having problems registering with the support site. Where can I go for assistance?
- If I can't create a support site account, where should I go to report problems with my game?
- YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
- Trying to validate my support site account, I get the message "Page not found." What do I do?
- Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present??