Thank you for writing to Cyan Support

Cyan's support team hours are 9am to 5pm Pacific Standard Time, Monday through Friday.

The Help Desk is actively monitored during these times, but you are welcome to submit a help request at any time, night or day.

If you prefer to email instead of registering to submit a ticket, please email support@cyan.com directly with your help request.

We try and reply to every support request as quickly as possible. Our response time will depend on when the request is received, and on support requests already in the queue. Thank you for your patience.