Navigate
Cyan Support
  • Register

  • or
  • Login
    Need a password reminder?
  • Knowledgebase Read help articles
  • Contact Us We are here to help

Thank you for contacting Cyan Support!

Cyan's support team hours are 9am to 5pm Pacific Standard Time, Monday through Friday.

The Help Desk is actively monitored during those hours, but you can submit a help request any time, night or day.

If you'd rather email instead of registering to submit a ticket, please send your help request directly to: support@cyan.com.

We reply to support requests as quickly as possible. The response time varies based on when the request was received, on support requests already in the queue, and whether it is a weekend or holiday. Thank you for your patience.

Knowledgebase

General Information (8)


  • Why can't I buy realMyst anymore?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
View 8 articles

Kickstarter Rewards (3)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
View 3 articles

Myst (14)


  • Why did Myst release on Oculus Quest first?
  • Will Myst release on my preferred gaming platform?
  • How much does Myst cost?
  • Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
  • I own another version of Myst, can I get the new version at a discount?
View 14 articles

Firmament (3)


  • What IS "Firmament?"
  • When will Firmament be released?
  • The Firmament Kickstarter ended! Can I still support Firmament?
View 3 articles

Cyan Ventures Games (31)


  • What is AREA MAN LIVES (AML for short)?
  • Is AREA MAN LIVES available for any platforms except VR?
  • Is The Last Clockwinder be available for 2D screens?
  • Where can I get The Last Clockwinder?
  • How much does The Last Clockwinder cost?
View 31 articles

Crowbox for iOS (19)


  • Crowbox Privacy Policy
  • Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
  • Why doesn't Crowbox appear as an option in my Share Sheet?
  • I can't connect to anyone or others can't connect to me. What could be the problem?
  • How do I delete a single picture?
View 19 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • realMyst: Masterpiece Edition is available on Nintendo Switch now!
  • What's included with realMyst: ME on Nintendo Switch?
  • Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
View 11 articles

MYST 25th Anniversary releases (23)


  • Will all the games in the Myst 25th Anniversary Collection be released for Linux, PlayStation or Xbox consoles, or VR?
  • Developing for Windows 10 means the games should run on Xbox, too, right?
  • Will there be copies of the Myst 25th Anniversary Collection for sale in retail stores?
  • I didn't select all 7 games when I redeemed my GOG code. Now I can't access the rest of the games because I can't re-use my code. What do I do?
  • When I redeemed my GOG code for all 7 games, I only get the ones I don't already own. Is there any way I can get all of 7 of the games even if I already own some of them?
View 23 articles

Obduction (41)


  • Will Obduction be available for Xbox One?
  • Will Obduction be distributed digitally, on disc, or in both formats?
  • 10/27/2017 - 1.6.4 Update now live on Public Preview
  • 10/30/2017 - 1.6.4 Update now live
  • My system cannot run Obduction! What do I need to do?
View 41 articles

MOUL(a) aka Myst Online (11)


  • I'm stuck at "Initializing Patcher..."
  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • I get an "Account Not Activated" message after Upgrading my account. Help!
  • Common MOULa Issues and How To Solve Them
View 11 articles

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

realMyst: Masterpiece Edition (20)


  • What do I do if I get stuck while in Classic Myst navigation mode?
  • I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
  • How much does realMyst: Masterpiece Edition cost?
  • MacOS realMyst: Masterpiece Edition Privacy Policy
  • On my Mac computer my game is not saving, and I can't see any saved games I had before. What do I do?
View 20 articles

realMyst for iOS (21)


  • What are the iOS requirements for realMYST?
  • Launching realMyst for iOS on iOS 13+ results in a crash. Can this be fixed?
  • realMyst crashing at launch on iOS
  • iOS sound is not working!
  • iOS realMyst Privacy Policy
View 21 articles

Myst for the iPhone/iPod touch (37)


  • What languages is Myst currently available in?
  • Are there going to be any localized versions of Myst released in the future?
  • Why can't I hear some of the sounds in Myst?
  • Is there a way to hide the Info/Option button icon?
  • iOS MYST PRIVACY POLICY
View 37 articles

Riven for iPad (3)


  • Riven for iPad - Version 1.2.0
  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

Riven for iPhone/iPod touch (3)


  • Riven - Version History (iTunes)
  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

Support Site (5)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I can't create a support site account, where should I go to report problems with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
View 5 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

Quick Jump
  • Cyan Support
  • Knowledgebase
  • Contact Us
Top
Helpdesk software provided by Deskpro